Avail AI Privacy Policy
About This Policy
This Privacy Policy describes how Avail ("we," "us," or "our") collects, uses, and protects information when you use Avail AI (the "Service"). Our Service is a scheduling and customer communication platform that integrates with third-party services including Google Calendar, Facebook, Instagram, and WhatsApp.
Information We Collect
Account Information
When you create an account or use our Service, we collect:
- Contact Information: Name, email address, and phone number
- Organization Information: Business name and settings
- Authentication Data: Login credentials and session information
Third-Party Service Data
When you connect third-party services, we access:
- Google Calendar: Calendar availability (free/busy status), timezone settings, and the ability to create/manage appointments you book through our Service
- Facebook/Instagram: Page information, messaging data for customer conversations, and basic profile information of users who message you
- WhatsApp: Business account information and messaging data for customer conversations
Booking Page Data
When customers use public booking pages, we collect:
- Name and contact information provided during booking
- Appointment details (date, time, service selected)
- Any notes or information submitted with the booking
How We Use Your Information
We use the collected information for:
1. Scheduling Services
- Displaying real-time availability on booking pages
- Creating and managing calendar appointments
- Sending booking confirmations and reminders
2. Customer Communication
- Facilitating conversations through connected channels
- Providing AI-assisted responses to customer inquiries
- Maintaining conversation history for support context
3. Service Operation
- Operating and improving our Service
- Providing customer support
- Complying with legal obligations
Information Sharing and Disclosure
We do NOT sell, rent, or trade your personal information to third parties.
We may share your information only in the following circumstances:
- With connected services: To provide functionality (e.g., creating calendar events, sending messages)
- With your explicit consent
- Legal obligations: When required by law or legal process
- Business transfer: In connection with a merger or acquisition (with user notification)
Data Retention and Deletion
We retain your information only as long as necessary:
- Account data: Retained while your account is active
- Conversation history: Retained for up to 2 years for support context
- Deletion: You may request deletion of your data at any time
Your Rights and Choices
You have the following rights regarding your information:
- Access: Request a copy of the information we have about you
- Correct: Update or correct any inaccurate information
- Delete: Request deletion of your personal information
- Disconnect: Revoke access to connected third-party services at any time
SMS/Text Messaging Rights
- Opt out of SMS notifications by replying STOP to any message
- Get help by replying HELP to any message
- Disable SMS notifications in your Avail account settings at any time
Managing Connected Services
- Google: Revoke access at myaccount.google.com/permissions
- Facebook/Instagram: Manage at Settings → Apps and Websites
- WhatsApp: Manage through your WhatsApp Business settings
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Secure data transmission using encryption (TLS/SSL)
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure cloud infrastructure with industry-standard protections
Google Calendar Integration
When you connect Google Calendar, we access:
- Email/Profile: To identify your connected Google account
- Calendar List: To let you choose which calendars to use for scheduling
- Free/Busy: To display available time slots on booking pages (we only see when you're busy, not event details)
- Events: To create, update, and cancel appointments booked through our Service
Avail AI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Meta Platform Integration (Facebook, Instagram, WhatsApp)
When you connect Meta services, we access:
- Page Info: To identify and manage your connected pages/accounts
- Messaging: To send and receive messages for customer communication
- Profile (Public): Basic profile information of users who message you (name, profile picture)
We do NOT access:
- Friends list
- Timeline posts
- Photos/videos
- Location data
SMS/Text Messaging Privacy
Avail sends SMS notifications related to bookings, customer messages, and account updates. Message frequency varies based on account activity. Message and data rates may apply.
SMS Consent
If you opt-in to SMS notifications by providing your phone number and checking the consent checkbox in your account settings, we collect your phone number to send text message alerts about your business account activity. The opt-in checkbox is not pre-checked; you must actively consent. Consent to receive SMS messages is not a condition of purchasing any goods or services.
How We Use Your Phone Number
Your phone number is used exclusively for:
- Sending SMS notifications you have opted into (bookings, customer messages, account updates)
- Account verification when required
- Critical account security alerts
Phone Number Sharing
We do NOT sell, rent, lease, or share your phone number or SMS opt-in data with third parties for marketing or promotional purposes.
Your phone number may only be shared with:
- Our SMS service provider (Twilio) solely for message delivery
- Law enforcement when required by law
SMS Data Retention
- Phone Number: Retained while SMS notifications are enabled
- SMS Consent Records: Retained for compliance purposes
- Delivery Logs: Retained for up to 90 days for troubleshooting
- Deletion: You may request deletion of your phone number at any time
Opting Out
You may opt out at any time by:
- Replying STOP to any message
- Disabling SMS notifications in your account settings
- Contacting us at support@beavail.com
After opting out, we will send a confirmation message. We retain your opt-out preference to ensure you do not receive future messages unless you re-subscribe by texting START or re-enabling notifications in your account.
Help
For assistance, reply HELP to any message or contact support@beavail.com.
Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
International Data Transfers
Your information may be transferred to and processed in the United States or other countries where our servers are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify users through the Service or via email
- Provide 30 days notice for significant changes
Compliance
This Privacy Policy is designed to comply with:
- GDPR
- CCPA
- Google API Services User Data Policy
- Meta Platform Terms
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us:
Company: Avail
Email: support@beavail.com