Benjamin Karst
Founder, Avail
Benjamin Karst is the founder of Avail, an AI answering service built for home-service businesses — the plumbers, HVAC techs, electricians, and cleaners who win work by the phone but can't always get to it.
He's spent years building software, and it's the same problem that keeps pulling him back: the best people at a trade are usually the ones doing the work, which means they're on a roof or under a sink exactly when the next job calls. Avail exists to answer for them — instantly, on every channel, day or night — so a missed call becomes a booked job instead of a voicemail nobody hears.
He writes about speed to lead, call handling, and the practical systems service businesses use to stop leaking revenue.